Customer Success Associate
OperationsFull-timeOnsite
Learner Success · Dhaka, Bangladesh, Bangladesh · 3 openings
Support learners through onboarding, tickets, and course journeys so every student succeeds.
About the role
Join our Learner Success team as a Customer Success Associate. You will be the friendly first line of support for course learners and event attendees.
This role mixes ticket handling, proactive outreach, and feedback loops with product and content teams.
Responsibilities
- Respond to support tickets with clear, empathetic answers
- Guide new learners through onboarding and first course milestones
- Escalate product bugs and document recurring learner pain points
- Support live webinars and career application questions
Requirements
- 1+ year in customer support, CS, or related roles
- Strong written communication in English and Bangla
- Comfortable with ticketing tools and CRM basics
- Patient, organized, and learner-first mindset
Benefits
- Onsite collaboration with the Dhaka team
- Clear growth path into senior CS / account roles
- Meal allowance on office days